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Question: 1. When I browse your site, I can't see some parts of this website in my screen. What should I do? 2. How long will it take to finish my order? 3. Are all your teak products made from government-regulated plantation logs? 4. What kind of finishing do you use? 5. Can you manufacture custom-designed teak furniture and teak wooden house? 6. Do you guarantee that your prices are competitive? 7. Why is teak wood always the first choice than other timbers especially for outdoor teak furniture and teak wooden house, though it's more expensive? 8. How many items will fit into 20-feet and 40-feet containers? 9. Can you help me with shipping arrangements? 10. What is your return policy? Damaged goods? 11. How do I place an order? Answer: 1. When I browse your site, I can't see some parts of this website in my screen. What should I do? You should change screen resolution setting of your monitor into 1024x768 pixels for best view. Please download Flash Player 9 Plug in by clicking Flash link here. Your Internet connection speeds maybe too low, so it takes too long respond time to download any pictures. 2. How long will it take to finish my order? a. If you a buyer just buy sample order ( minimum US $ 500.00 ), we have ready stock! b. If you a wholesale which need many, It will take 4 - 8 weeks after the day we receive deposit and whether the ordered teak craft is in stock or needs to be manufactured. 3. Are all your teak products made from government-regulated plantation logs? We use carefully selected fine teak wood (from the best government regulated plantation log and recycle teak wood drained by nature after years especially of usage as building material for traditional houses in Central Java ). We never use any sources which are not environmentally sustainable. 4. What kind of finishing do you use? We use many kinds of finishing depending on your needs. But you may order unfinished teak furniture 5. Can you manufacture custom-designed teak furniture and teak wooden house? Yes, we can. We welcome custom-designed orders of almost any kind. 6. Do you guarantee that your prices are competitive? Yes, all our up to dated-low prices will be posted by e-mail to you as your request or as soon as we receive your online order. It proves our commitment to both high-quality products and the lowest prices possible in the market today. 7. Why is teak wood always the first choice than other timbers especially for outdoor teak furniture and teak wooden house, though it's more expensive? Teak is the absolute best because of... • It's a dense wood with natural oils and rubber content which confer a natural ability to withstand the effects of sun, rain, snow or frost without rotting, cracking or warping • It’s the hardest, strongest and most durable of all timbers • It’s extremely rot and parasite resistant • It will not splinter • Teak furniture and teak wooden house does not require babying or covering during bad weather. You can leave it out for 80 years and your crafts will still be there • Teak furniture and teak wooden house weathers beautifully, season after season, and can be left untreated outside without the risk of rotting • Cedar and Cypress are good for siding on your house, but they are much softer than teak and make lightweight, fragile craft that will splinter and is easily blown about • Oak, Pine or Maple will begin to rot, split and crack, weathering to an unsightly dark, uneven grey within the first year. 8. How many items will fit into 20-feet and 40-feet containers? A 20ft container holds 30 cubic meters. A 40ft container holds 60 cubic meters. Quantity of items will depend on the size of items that will be selected. Once you have made your selection, the volume of your order will be calculated. 9. Can you help me with shipping arrangements? Yes, we can help you to choose a professional freight forwarding company. So, you can rest assured that your crafts will reach your address safe and sound. 10. What is your return policy? Damaged goods? In cases where items are damaged we will need you to supply us with photos of the damaged pieces and a short description of the problem and your estimated cost of the damage. We will offer you credit for your next order. 11. How do I place an order? Before you decide to make your purchase, please choose your selection, and send us your email to clarify your final order.
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